Frequently Asked Questions

Where are your pick-up locations?

If the product is ambient, pick up is at Landes Foods, 7777 Hines Place, Dallas 75235. If the product is frozen, pick up is at US Cold Storage, 2225 North Cockrell Hill Rd, Dallas 75212.

Do you require pick-up appointments?

Yes, via email. Contact Scott Collins, Supply Chain Director at scollins@landesfoods.com .

What is the minimum order lead time?

The minimum order lead time is 14 days.

What is the minimum order?

If the order is picked up, the minimum is one pallet (about 49 cases) of mixed SKU’s. If delivered, the less than truck load (LTL) minimum is 15 pallets, while the full truck load (TL) minimum is 30 pallets.

Does Landes Foods deliver?

Yes, but delivery terms must be discussed and agreed to by Landes Foods sales.

Who is in charge of customer service?

Mayra Delgado is the Manager of Customer Service. Her direct line is 972 388 8004, and her direct fax line is 972 388 8002. She can be reached via email at mdelgado@landesfoods.com.